Refund policy

BY AGREEING TO ACCESS AND USE www.sizeupp.com (the “SITE”), YOU AGREE TO BE BOUND BY THE TERMS CONTAINED IN THIS POLICY WITHOUT MODIFICATION. IF YOU DO NOT AGREE TO THE TERMS CONTAINED IN THIS POLICY, YOU ARE ADVISED NOT TO TRANSACT ON www.sizeupp.com.

PLEASE NOTE THAT WE MAY FROM TIME TO TIME CHANGE THE TERMS OF THE POLICY THAT GOVERN YOUR RETURN, REFUND OR CANCELLATION OF AN ORDER FOR PRODUCTS ON www.sizeupp.com. EVERY TIME YOU WISH TO USE THE SITE, PLEASE CHECK THE POLICY TO ENSURE YOU UNDERSTAND THE TERMS AND CONDITIONS THAT APPLY AT THAT TIME.

 

CANCELLATIONS

* FOR ALL PRODUCTS

YOU CAN CANCEL YOUR ORDER ONLINE BEFORE THE PRODUCT HAS BEEN SHIPPED. YOUR ENTIRE ORDER AMOUNT WILL BE REFUNDED.

TO CANCEL AN ITEM IN YOUR ORDER:

  1. LOG INTO YOUR SIZEUPP STORE ACCOUNT AND GO TO THE “MY ORDERS” PAGE.

  2. IDENTIFY THE ITEM YOU WANT TO CANCEL AND CLICK ON THE CORRESPONDING “VIEW DETAILS” LINK.

  3. ON THE DETAILED ORDER PAGE, YOU WILL SEE “CANCEL” LINKS AGAINST EACH ITEM IN THAT ORDER.

  4. CLICK ON THE “CANCEL” LINK, SELECT THE REASON FOR CANCELLATION, CHOOSE YOUR MODE OF REFUND, AND CONFIRM THE CANCELLATION.

  5. ONCE YOUR CANCELLATION REQUEST IS CREATED, WE WILL ENSURE IT IS PROCESSED AS SOON AS POSSIBLE.

UNFORTUNATELY, AN ORDER CANNOT BE CANCELLED ONCE THE ITEM HAS BEEN SHIPPED. HOWEVER, YOU MAY REJECT THE ORDER AT THE TIME OF DELIVERY.

CANCELLATION PROCESSING TIME:


 ONCE YOU REQUEST THE CANCELLATION OF AN ITEM IN YOUR ORDER, IT WILL TAKE A MAXIMUM OF 1–2 BUSINESS DAYS TO CANCEL THE ORDER AND INITIATE A REFUND. YOU WILL BE NOTIFIED BY EMAIL ONCE THE PROCESS IS COMPLETE.

REFUND PROCESS:


 THE DEFAULT MODE OF REFUND IS THE SIZEUPP STORE WALLET. THE REFUNDED AMOUNT WILL REFLECT IN YOUR WALLET ACCOUNT WITHIN 6–7 BUSINESS DAYS.

IF YOU CHOOSE TO HAVE THE MONEY TRANSFERRED BACK TO THE ORIGINAL PAYMENT SOURCE, IT MAY TAKE UP TO 7 BUSINESS DAYS FOR THE RESPECTIVE BANKS TO PROCESS THE REFUND. IN CASE OF ANY DELAYS AFTER RECEIVING A CONFIRMATION OF REFUND FROM SIZEUPP STORE, PLEASE CONTACT YOUR BANK DIRECTLY.

MODES OF REFUND:

  1. BACK TO SOURCE – THE AMOUNT WILL BE REFUNDED TO THE ORIGINAL PAYMENT MODE OR ACCOUNT USED FOR THE TRANSACTION WITHIN 6–7 WORKING DAYS.

  2. WALLET – YOU MAY ALSO CHOOSE TO RECEIVE THE REFUND IN YOUR SIZEUPP STORE WALLET, WHICH CAN BE USED FOR FUTURE PURCHASES.

ONCE YOU HAVE REQUESTED THE CANCELLATION OF AN ITEM IN YOUR ORDER, SIZEUPP STORE WILL COMPLETE THE CANCELLATION AND INITIATE THE REFUND BASED ON YOUR SELECTED PREFERENCE.

 

RETURNS, REPLACEMENTS, REFUNDS

* FOR ALL APPLICABLE PRODUCTS

REPLACEMENTS

IF YOU RECEIVE A DAMAGED OR DEFECTIVE ITEM, OR ONE THAT DOES NOT MATCH THE DESCRIPTION, YOU MAY REQUEST A REPLACEMENT AT NO EXTRA COST. REPLACEMENTS ARE SUBJECT TO STOCK AVAILABILITY. IF THE PRODUCT IS OUT OF STOCK, YOU WILL RECEIVE A FULL REFUND.

RETURNS

IN THE RARE EVENT THAT YOU ARE NOT FULLY SATISFIED WITH YOUR ORDER, YOU CAN RETURN IT TO US. WE WILL PROVIDE A QUICK RESOLUTION THROUGH A REPLACEMENT, EXCHANGE, OR REFUND.

ALL PRODUCTS SOLD ON SIZEUPP STORE ARE 100% GENUINE AND BRAND NEW. IN CASE THE PRODUCT YOU RECEIVE IS DAMAGED, DEFECTIVE, OR NOT AS DESCRIBED, OUR FRIENDLY RETURN POLICY ENSURES YOU ARE COVERED.

REPLACEMENT OR RETURN INITIATION

YOU CAN CONVENIENTLY REQUEST A REPLACEMENT OR REFUND IF YOU HAVE RECEIVED AN ITEM THAT IS DAMAGED, DEFECTIVE, OR NOT AS DESCRIBED.

RETURNS CAN BE INITIATED UP TO 10 DAYS FROM THE DATE OF DELIVERY. YOU MAY RETURN THE ENTIRE ORDER OR SELECTED ITEMS AS YOU PREFER. SIMPLY CLICK ON THE “RETURN” BUTTON NEXT TO THE ITEM YOU PURCHASED TO BEGIN THE PROCESS.

IT TAKES APPROXIMATELY 3–4 DAYS FOR REVERSE PICKUP, SUBJECT TO THE AVAILABILITY OF REVERSE PICKUP SERVICES IN YOUR PIN CODE.

  1. IF YOUR PIN CODE IS NOT SERVICEABLE FOR RETURN PICKUP, YOU WILL NEED TO COURIER THE ITEM TO US. THE SHIPPING AMOUNT WILL BE REFUNDED ONCE THE PRODUCT IS RECEIVED IN ITS ORIGINAL CONDITION.

  2. FOR ANY RETURN-RELATED QUERIES, PLEASE CONTACT OUR CUSTOMER CARE TEAM AT +91 86552 55488.

ONCE WE RECEIVE THE RETURNED ITEM IN ITS ORIGINAL CONDITION, A REPLACEMENT ITEM WILL BE SHIPPED OR A FULL REFUND WILL BE ISSUED.

PLEASE ENSURE THAT THE PRODUCT IS IN UNUSED AND ORIGINAL CONDITION. INCLUDE ALL PRICE TAGS, LABELS, ORIGINAL PACKAGING, AND THE INVOICE ALONG WITH THE PRODUCT. IF THE PACKAGE DOES NOT MEET THESE REQUIREMENTS, SIZEUPP STORE RESERVES THE RIGHT TO DENY ANY REFUND OR REPLACEMENT.

  1. RETURNS AND REPLACEMENTS ARE PROCESSED FREE OF COST.

  2. INNERWEAR, SOCKS, AND FREEBIES CANNOT BE RETURNED DUE TO HYGIENE REASONS.

  3. IN CASE OF A REFUND, THE ENTIRE AMOUNT PAID BY YOU, INCLUDING SHIPPING CHARGES (IF ANY), WILL BE TRANSFERRED BACK TO YOUR ACCOUNT.

  4. REPLACEMENTS ARE SUBJECT TO AVAILABILITY OF STOCK. IF A REPLACEMENT IS NOT AVAILABLE, A FULL REFUND WILL BE ISSUED.

RETURNS ARE COVERED BY THE 10-DAY REPLACEMENT GUARANTEE.

WHEN RETURNS/EXCHANGES ARE POSSIBLE

YOU CAN EXCHANGE/RETURN THE PRODUCT(S), PURCHASED FROM US PROVIDED THE PRODUCT(S) SATISFY BELOW MANDATORY CONDITIONS:

  • THE PRODUCT HAS NOT BEEN WORN, CLEANED OR TAMPERED WITH BY YOU.

  • THE BRAND TAGS, ORIGINAL PACKAGING MATERIAL, ACCOMPANYING ACCESSORIES ARE INTACT AND NOT ALTERED, DAMAGED OR DISCARDED BY YOU.

  • THE PRODUCT IS NOT ALTERED, UNLESS PROVEN VENDOR DEFECT.

  • EXCHANGE/RETURN IS BEING INITIATED AGAINST THE ORDER UNDER WHICH IT WAS BOUGHT AND THE PRODUCT MATCHES OUR RECORDS.

  • THERE IS NO FOUL ODOUR, PERFUMES, STAINS, DENTS, SCRATCHES, TEARS OR DAMAGE ON THE PRODUCT. 

  • THE PRODUCT(S) IF BOUGHT AS A SET SHOULD BE EXCHANGED AS THE COMPLETE SET.

  • PRODUCTS RETURNED SHOULD BE IN USED, UNDAMAGED, UNWASHED AND IN A SALEABLE CONDITION.

  • WE ARE SATISFIED THAT THE PRODUCT HAS NOT BEEN RENDERED DEFECTIVE OR UNUSABLE.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO REJECT THE REPLACEMENT/RETURN  REQUEST FOR A PRODUCT IF IT DOES NOT SATISFY THE AFOREMENTIONED CONDITIONS.

 

WHEN RETURNS ARE NOT POSSIBLE

RETURNS CANNOT BE ACCEPTED IN THE FOLLOWING CASES:

  1. RETURN REQUEST IS MADE AFTER THE 10-DAY RETURN PERIOD.

  2. PRODUCT IS USED, DAMAGED, OR NOT IN ITS ORIGINAL CONDITION.

  3. ITEMS SUCH AS SOCKS, BOXERS, OR INNERWEAR CANNOT BE RETURNED.

  4. DEFECTIVE PRODUCTS COVERED UNDER MANUFACTURER WARRANTY.

  5. ITEMS WITH TAMPERED OR MISSING SERIAL NUMBERS.

  6. ITEMS RETURNED WITHOUT ORIGINAL PACKAGING, FREEBIES, OR ACCESSORIES.


REFUND INITIATION

REFUNDS ARE INITIATED UPON SUCCESSFUL PICKUP OF THE RETURNED PRODUCT.
 REFUNDS MAY TAKE 7–8 BUSINESS DAYS TO REFLECT IN YOUR ACCOUNT, DEPENDING ON YOUR BANKING PARTNER.

FOR CASH ON DELIVERY (COD) ORDERS, REFUNDS WILL BE PROCESSED THROUGH STANDARD BANKING CHANNELS ONCE THE CUSTOMER PROVIDES ACCURATE BANK DETAILS VIA EMAIL.

PLEASE NOTE THAT AFTER INITIATION, THE REFUND MAY TAKE ADDITIONAL TIME TO REFLECT IN YOUR ACCOUNT BASED ON YOUR FINANCIAL INSTITUTION’S PROCESSING TIME.

SIZEUPP STORE RESERVES THE RIGHT TO DISABLE THE CASH ON DELIVERY OPTION FOR CUSTOMERS WITH REPEATED RETURNS OR UNACCEPTED SHIPMENTS.


REFUND CONDITIONS

REFUNDS ARE PROVIDED IN THE FOLLOWING CASES:

  1. WHEN A SELLER IS UNABLE TO PROVIDE A REPLACEMENT.

  2. WHEN A DISPUTE UNDER BUYER PROTECTION IS RULED IN YOUR FAVOR.


RETURN OF FREE GIFTS

ANY FREE GIFT RECEIVED WITH AN ORDER MUST BE RETURNED ALONG WITH THE ORIGINAL PRODUCT.


PARTIAL RETURNS

RETURNS CAN BE INITIATED AT THE ITEM LEVEL. IF YOU HAVE ORDERED MULTIPLE ITEMS, YOU MAY CHOOSE TO RETURN ONE OR MORE OF THEM.


REPLACEMENT TIMELINE

THE REPLACEMENT PROCESS BEGINS AFTER THE ORIGINAL ITEM IS RECEIVED BY SIZEUPP STORE. IF YOU DO NOT RECEIVE YOUR REPLACEMENT WITHIN THE PROMISED TIME, PLEASE CONTACT CUSTOMER SUPPORT IMMEDIATELY AT care@sizeupp.com.


REFUND DELAYS

IF YOU HAVE RECEIVED CONFIRMATION THAT YOUR REFUND HAS BEEN INITIATED, PLEASE REST ASSURED THAT WE ARE FOLLOWING UP WITH YOUR BANK OR PAYMENT PROVIDER. SOMETIMES, BANKS TAKE ADDITIONAL TIME TO PROCESS REFUNDS. IF YOU DO NOT RECEIVE YOUR REFUND BY THE PROMISED DATE, PLEASE CONTACT US OR YOUR BANK DIRECTLY.


CANCELLATION OF RETURN REQUEST

IF YOU CHANGE YOUR MIND AND WISH TO RETAIN THE PRODUCT, PLEASE CALL ON +91 8655255488 US TO CANCEL YOUR RETURN REQUEST. IF THE REPLACEMENT HAS ALREADY BEEN DISPATCHED, YOU MAY SIMPLY REJECT THE PACKAGE UPON DELIVERY.