1. Log in to your account
2. Click on the Orders tab

That’s it! You’ll see all your past orders and their details in one place.

You’ll get a confirmation email and SMS with delivery details once your order is placed. You can also track your order anytime under the "My Orders" tab.

Please check your spam folder in the off-chance that our email was redirected there.

We advise you to please check the following before contacting our customer service team:

• Check if you have received an email confirming your order has been dispatched.
• Check the tracking information that is included in your dispatch confirmation email using the relevant link.
• Check for emails or phone calls from one of the couriers, your parcel may be out for delivery again if the first attempt was unsuccessful.
• Check that nobody at your address has taken the delivery on your behalf. Although our couriers should not leave your parcel with a neighbour it's always worth checking with your neighbour just in case.

Unfortunately, orders can’t be changed once they’ve been placed.
If you’ve changed your mind, you can cancel your order before it ships and place a new one.
If your order has already shipped, don’t worry — you can return it once it arrives, and we’ll issue a full refund as soon as we receive it back.

We advise having your order delivered to a place where someone will be there to accept it. Upon failing the first attempt of delivery, our couriers will re-attempt the delivery one more time to the same address until they return the order back to the origin (RTO). To avoid an RTO, please reach out to us at care@sizeupp.com with your # order number in the subject line, and we will hold your shipment until you tell us you will be available at the given address to collect your order again.

Unfortunately, we are unable to amend any details or addresses on orders once you’ve received an order confirmation email.

All orders are shipped within 24–48 hours (every day).

Note: During periods of high demand or sale events, shipping may take a little longer than usual.

Log in to your account and click “View Addresses” to add or remove a shipping address.

No, we don't ship internationally as of now.

We’ll email you as soon as your order ships — your tracking link will be included. You can also track your order anytime from the Track Order page under Support in the footer.

All online orders are shipped from our fulfilment centre located in Mumbai.

At present, we accept payment via Net-Banking, UPI, Debit and Credit Cards.

If your card is charged by mistake, the amount is normally reversed within 7 business days. Since this can vary by bank, we recommend checking directly with your bank for updates.

It’s very rare, but if you believe you’ve been mistakenly charged twice for the same order, please reach out to us.
Email us at care@sizeupp.com with screenshots of your bank statement, and our team will review the issue and help resolve it as quickly as possible.

Yes, we offer Cash on Delivery (COD) for all orders that include physical products.

You can’t return your order at the time of delivery. Once it’s delivered, you can request a return for a reverse pickup or self-ship it if pickup isn’t available.

Yes, product returns are accepted. If you wish to return your product you will have 10 days from the date of delivery to return your item(s). If your return/exchange request is accepted, the pick-up of your item(s) will be arranged by us. To avoid the hassle of returns/exchanges we advise you to carefully go through our size chart before placing your order.

Please Note: Product return requests will not be considered if 10 days have gone by since the date of delivery of the respective item(s).

You can exchange/return your product under the following circumstances:

THE PRODUCT HAS NOT BEEN WORN, CLEANED OR TAMPERED WITH BY YOU.
THE BRAND TAGS, ORIGINAL PACKAGING MATERIAL, ACCOMPANYING ACCESSORIES ARE INTACT AND NOT ALTERED, DAMAGED OR DISCARDED BY YOU.
THE PRODUCT IS NOT ALTERED, UNLESS PROVEN VENDOR DEFECT.
EXCHANGE/RETURN IS BEING INITIATED AGAINST THE ORDER UNDER WHICH IT WAS BOUGHT AND THE PRODUCT MATCHES OUR RECORDS.
THERE IS NO FOUL ODOUR, PERFUMES, STAINS, DENTS, SCRATCHES, TEARS OR DAMAGE ON THE PRODUCT.
THE PRODUCT(S) IF BOUGHT AS A SET SHOULD BE EXCHANGED AS THE COMPLETE SET.
PRODUCTS RETURNED SHOULD BE IN USED, UNDAMAGED, UNWASHED AND IN A SALEABLE CONDITION.
WE ARE SATISFIED THAT THE PRODUCT HAS NOT BEEN RENDERED DEFECTIVE OR UNUSABLE.

We allow up to 10 days from your date of delivery to request a return/exchange.

No, we do not charge any fees for processing returns or exchanges. If your return/exchange request is accepted, the pick-up of your item(s) will be arranged by us.

You may return the entire order or selected items as you prefer. Simply click on the “Return” button next to the item you purchased in the “Orders” tab to begin the process.