Return - Exchange - Cancellations – Sizeupp index
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How Do I Return A Item Purchased On Sizeupp Store?

You Can Conveniently Seek A Replacement Or Refund If You've Received An Item In A 'Damaged', 'Defective' Or 'Not As Described' State.

Return Can Be Initiated Up To 10 Days From The Date Of Order Delivered. You Can Return The Order Completely Or Partially As You Desire. All You Have To Do Is Click On The Return Button Against The Item You Have Purchased.

It Takes About 3-4 Days For The Reverse Pick Up Subject To Availability Of Reverse Pickup Services In The Given PIN Code

1. - Incase, Your Pincode Is Not Serviceable For Return Request You Will Have To Courier It And The Shipping Amount Shall Be Refunded After The Product Is Received And Is In The Original State.

2. - For More Queries Regarding Returns, Please Contact Our Care At +918655255488.

Replacement/Refund Initiated


Once We Receive The Originally Delivered Item, A Replacement Item Is Shipped Or A Full Refund Is Issued.

Note:

Please Ensure That Product Is In Unused And Original Condition. Include All Price Tags, Labels, Original Packing And Invoice Along With The Product. If The Package Received Does Not Match The Above Requirements, Sizeuppstore .In Holds The Right To Not Make Any Refunds.

1. - Returns And All Replacements Are Done Free Of Cost.

2. - Innerwear, Socks And Clothing Freebies Cannot Be Returned For Obvious Reasons

3. - In Case Of Refund, The Entire Amount Paid By You Including Shipping Charges (If Applied) Are Transferred To Your Account

4. - Replacement Is Subject To Availability Of Stock With Us. In Case A Replacement Is Not Available, We Will Refund The Amount For The Same.

Returns Are Covered By The 10 Day Replacement Guarantee*

What Is Sizeupp’s Friendly Return Policy


At Sizeupp Store, We Understand How Much You Value Your Every Purchase. And We Are Committed To Making Your Shopping Experience With Us As Delightful As Possible.

Therefore, In The Rare Event That You Are Not Fully Satisfied With What You Ordered, Just Return It To Us. We Will Ensure You Get A Resolution As Quickly As Possible. Our Returns Policy May Vary Slightly Depending On The Product.We Assure You That All Products Sold On Sizeupp Store Are Brand New And 100% Genuine. In Case The Product You Received Is 'Damaged', 'Defective' Or 'Not As Described', Our Friendly Returns Policy Has Got You Covered.

Possible Resolution Could Be Replacement, Exchange Or Refund*

Replacements


If You Have Received An Item In A 'Damaged' Or 'Defective' Condition, Or It Is 'Not As Described' By Us, You May Request A Replacement At No Extra Cost. Replacement Is Subject To Availability Of Stock With Us. If The Product Is Out Of Stock, You Will Receive A Full Refund, No Questions Asked.

Replacement/Refund Initiated


⁠Refund Will Be Initiated Upon Successful Pickup As Per The Returns Policy.

Refund May Take 7 To 8 Days Post Refund Initiation, Depending On Your Banking Partner.

COD (Cash On Delivery)


Refunds Shall Be Processed By Sizeupp Through Its Normal Banking Channels Once The Banking Details Are Rightly Provided By The Customer Via Mail.

⁠Refunds Will Be Initiated Once We Receive The Order In Its Original State.

You Acknowledge That After Initiation Of Refund, It May Take Additional Time For Your Refund To Reflect In Your Account Which Is Subject To Your Financial Institution Or Payment Solution Provider Terms And Conditions.

For Users With High Returns And Unaccepted Shipments Of Order, Sizeupp At Its Discretion Disable Cash On Delivery Payment Option For Such Users And You Agree That Our Decision In Relation Thereof Is Final And Binding On You.

Exchange


If You Are Not Satisfied With The Clothing And Accessories Item Delivered, You May Return The Original Order And Place A Fresh Order For The Item You Desire. Full Refund Will Be Initiated Against The Order That Is Returned.

What Is Sizeuppstore’s Replacement Guarantee?


If You Have Received A Product In A Damaged Or Defective Condition Or It Is Not As Described, You Can Return It To Get A Replacement Within 10 Days Of Delivery From Us. Please Send Back The Merchandise And We Will Ship A Brand New Replacement.

What Is Sizeuppstore Buyer Protection?


Sizeuppstore Buyer Protection Seeks To Help Buyers Who Have An Issue With A Product As The Seller Is Unable To Provide Resolution And The Buyer Is Unconvinced.

Write To Us At Customercare@Sizeupp.Com In Case You Want To Raise A Dispute. Sizeuppstore Looks At Each Dispute On A Case-By-Case Basis And Tries To Be Fair To Both Parties. Buyers Are Subject To Final Consent From Sizeuppstore For Settling The Dispute.

When Are Returns Not Possible?


There Are Certain Scenarios Where It Is Difficult For Us To Support Returns

1. Return Request Is Made Outside The Specified Time Frame

2. Product Is Damaged Because Of Use Or Product Is Not In The Same Condition As You Received It

3. Specific Categories Like Socks, Boxers And Innerwear

4. Defective Products Which Are Covered Under The Manufacturer's Warranty

5. Innerwear, Socks And Clothing Freebies

6. Products With Tampered Or Missing Serial Numbers

7. Items That Are Returned Without Original Packaging, Freebies Or Accessories

Do I Have To Return The Fee Gift When I Return A Product?


Yes. The Free Gift Is Included As Part Of The Item Order And Needs To Be Returned Along With The Originally Delivered Product.

Can I Return Part Of My Order?


We Will Yes, A Return Can Be Created At Item Level And If You Have Ordered Multiple Items, You Can Initiate A Return For A Partial Quantity.

When Are Refunds Provided?


We Work To Provide The Most Hassle-Free Online Shopping Experience. You Are Covered And Your Money Is Safe. Refunds Are Issued When

1. Seller Cannot Provide Replacement

2. In-Line With Buyer Protection, When A Dispute Has Been Ruled In Your Favour

I Have Requested A Replacement, When Will I Get It?


The Replacement Is Initiated After The Originally Delivered Item Is Received. If You Don't Get The Return Within The Promised Date, Contact Us Immediately.

I’ve Still Not Received The Refund To My Bank Account, Why?


If You Have Received A Mail From Us Confirming Your Refund Request Then Rest Assured That We Have Initiated Your Refund Request And Are Following Up With Financial Organisations For The Same.

Sometimes Financial Organizations Take A Longer Time To Process The Refund Request. However, If The Refund Hasn't Happened By The Date We Promised, You Can Either Contact Us Or Your Card Issuing Bank. We Will Gladly Help You Too.

I Have Changed My Mind And Would Like To Retain The Product. What Do I Do?


Please Call Us To Cancel Your Return Request And We Will Do The Needful. In Case The Replacement Is Already Dispatched, You Can Reject The Replacement Item When It Is Delivered To You.

Cancellations

How Do I Cancel An Order?


You Can Cancel Your Order Online Before The Product Has Been Shipped. Your Entire Order Amount Will Be Refunded.

In Order To Cancel An Item In Your Order:

 

1. Log Into Your Sizeupp Store Account And Go To The 'My Orders' Page

2. Identify The Item You Want To Cancel And Click On The Corresponding 'View Details' Link

3. In The Detailed Order Page, You Will See 'Cancel' Links Against Each Of The Items In That Order

4. Click On The 'Cancel' Link, Indicate The Reason For Cancellation, Choose A Mode Of Refund And Confirm Cancellation

5. Once Your Cancellation Request Is Created, We Will Ensure That The Cancellation Is Processed As Soon As Possible

Unfortunately, An Order Cannot Be Cancelled Once The Item Has Been Shipped. Kindly Feel Free To Reject The Order Once It Reaches To You*

How Long Will It Take To Process My Cancellation Request?


Once You Request The Cancellation Of Item(S) In Your Order, It Will Take Us A Maximum Of 1-2 Business Days To Cancel The Order And Initiate A Refund. You Will Be Notified Of The Same By Email.

The Refund Mode Will Be Sizeupp Store Wallet. The Refunded Amount Will Reflect In Your Account Within 6-7 Business Days.

However, If You Opt For Having The Money Transferred Back To The Source Of Transaction, It May Take Up To 7 Business Days For The Respective Banks To Process The Refund. Please Get In Touch With The Banks Directly In Case Of Any Delays Post Confirmation Of Cancellation/Refund By Sizeupp Store.

What Are The Modes Of Refund Available After Cancellation?


In Order To Confirm Cancellation Of Item(S) In Your Order, You Need To Indicate Your Refund Preference.

 

Modes Of Refund:

 

1. Back To Source - In This Case, Within 6-7 Working Days The Money Will Be Refunded Back To The Payment Mode/Account That Was Originally Used To Make The Transaction.

2. Wallet –You Will Also Have An Option To Keep The Money In Your Wallet So That Same Can Be Used Again While You Shop.

3. Once You Have Requested The Cancellation Of Item(S) In Your Order, Sizeupp Store Will Complete The Cancellation And Initiate The Refund, Depending On Your Preference*

Once You Have Requested The Cancellation Of Item(S) In Your Order, Sizeupp Store Will Complete The Cancellation And Initiate The Refund, Depending On Your Preference*